DeRoux T Alexander
EDUCATION:
Associate Degree (AOS) – Paralegal Studies August 2015
New
York Career Institute, New
York
• GPA: 3.9; Academic Dean’s List
• Related coursework include: Preparation of Legal Documents, Legal Research &
Writing, Law Office Management & Accounting, Wills, Trusts & Estates,
Family Law, Civil Litigation, Tort Law, Contract Law, Real Estate Law, US
Government, Psychology, Oral & Written Communication.
SKILLS:
· Proficient in Microsoft Office Suite and Mac and PC
operating systems, 75 wpm typing speed
· Writer and blogger with several online publications
EXPERIENCE:
Paralegal Intern
Richard S. Neubarth, Attorney and Counselor at Law March 2015 - August 2015
• Preparing legal documents for court
proceedings
• Proofreading and filing documents for
accurate record keeping
Digital Apple Specialist
• Delivering optimal client services
through professionalism and product knowledge
• Designing and delivering solution-based
sales demos and presentations
• Training new team members as part of
ongoing company expansion
• Researching product information for
accurate order entry and processing online orders
• Handling quotes and orders for timely procurement
for Apple-related purchases
Customer Service/Credit Team Representative
• Verified customers’ payment information
to prevent credit card fraud
• Solved problems professionally and when
necessary referred complaints to appropriate personnel/department
• Responded proactively and timely to
customers’ concerns and queries via telephone and email
• Contributed to constant improvement by
sharing and implementing ideas with management
Customer Service Representative /Telephone Sales May 2004 – March 2010
Air Jamaica Reservations, Montego
Bay, Jamaica
• Responded in a timely manner to all customer
queries and concerns
• Provided friendly internet support via
email and telephone
Freelance Writer (Part Time) June
2008 – September 2009
The Jamaica
Observer Limited, Kingston, Jamaica
• Wrote and edited music reviews and
poetry for immediate publication
Administrative Assistant/Data Entry Clerk/Trainer’s
Assistant July 2002
– May 2004
Citizens
Action for Free and Fair Elections (CAFFE), Kingston, Jamaica
• Created, maintained and updated
volunteer database
• Managed calls and emails to maximize
volunteer support
• Prepared training material and assisted with volunteer training
• Prepared training material and assisted with volunteer training
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