Résumé

DeRoux T Alexander

Email: dt.alexander@yahoo.com

EDUCATION:

Associate Degree (AOS) – Paralegal Studies                                                                                     August 2015

New York Career Institute, New York                                                                                                        

•       GPA: 3.9; Academic Dean’s List

•       Related coursework include: Preparation of Legal Documents, Legal Research & Writing, Law Office Management & Accounting, Wills, Trusts & Estates, Family Law, Civil Litigation, Tort Law, Contract Law, Real Estate Law, US Government, Psychology, Oral & Written Communication.

SKILLS:

·       Proficient in Microsoft Office Suite and Mac and PC operating systems, 75 wpm typing speed

·       Writer and blogger with several online publications

EXPERIENCE:

Paralegal Intern

Richard S. Neubarth, Attorney and Counselor at Law                                                    March 2015 - August 2015

•       Preparing legal documents for court proceedings

•       Proofreading and filing documents for accurate record keeping

Digital Apple Specialist

A. I. Friedman, New York, New York                                                                                 March 2013 - Present

•       Delivering optimal client services through professionalism and product knowledge

•       Designing and delivering solution-based sales demos and presentations

•       Training new team members as part of ongoing company expansion

•       Researching product information for accurate order entry and processing online orders

•       Handling quotes and orders for timely procurement for Apple-related purchases

Customer Service/Credit Team Representative

J & R Electronics, New York, New York                                                                   August 2010 – December 2012

•       Verified customers’ payment information to prevent credit card fraud

•       Solved problems professionally and when necessary referred complaints to appropriate personnel/department

•       Responded proactively and timely to customers’ concerns and queries via telephone and email

•        Contributed to constant improvement by sharing and implementing ideas with management

                                                     

Customer Service Representative /Telephone Sales                                                            May 2004 – March 2010

Air Jamaica Reservations, Montego Bay, Jamaica

•       Responded in a timely manner to all customer queries and concerns

•       Provided friendly internet support via email and telephone

Freelance Writer (Part Time)                                                                                   June 2008 – September 2009

The Jamaica Observer Limited, Kingston, Jamaica

•       Wrote and edited music reviews and poetry for immediate publication

Administrative Assistant/Data Entry Clerk/Trainer’s Assistant                                              July 2002 – May 2004

Citizens Action for Free and Fair Elections (CAFFE), Kingston, Jamaica

•       Created, maintained and updated volunteer database

•       Managed calls and emails to maximize volunteer support
•      Prepared training material and assisted with volunteer training